Refunds
Our courses are carefully planned, advertised with candor, and implemented for the best possible student experience. We understand that a mismatch can arise between practitioner expectations and the experience delivered. An unexpected life event or competing work demands can prevent participation. Sometimes things do not work out as planned.
Our office team will process your refund request based on this schedule:
- Prior to 1st session of any course: full refund of purchase price, less $25 administrative fee
- Between 1st and 4th session of any course: refund of 75% of purchase price
- After Session 4 of any course: no refund is given
- Peer review / Grand Rounds sessions are not eligible for refunds after the series has begun
Refund of any course purchase:
- is returned to the form of payment used for purchase during enrollment (your credit should be visible on your card within 3 days)
- terminates your access to any of the refunded course’s live sessions, recordings or online resources such as downloadable reference materials
- does not affect access to other courses you have purchased, including live sessions, recordings or online resources available to which you are entitled
Exchanges
If you are considering a refund request because of a scheduling issue that prevents participation in the course series, you can request that your paid enrollment be moved to a subsequent course series of the same type.
Need help?
Contact us for questions, or to initiate a refund request, please email us through our contact web form.